Frequently Asked Questions


Who is covered?
All students enrolled in a part-time undergraduate degree program at Ryerson University, including; Business Management, Child and Youth Care, Computer Science, Disability Studies, Early Childhood Education, Health Information Management, Health Services Management, Business Technology Management, Midwifery, Nursing (Post Diploma), Public Administration and Governance, Retail Management, Social Work.
I am enrolled in a certificate program. Am I eligible for the CESAX Health and Dental Plan?
No. Certificate Students are not eligible for the CESAX Health and Dental plans.
I am enrolled in a graduate program. Am I eligible for the CESAX Health and Dental Plan?
No. Graduate students are not covered by the CESAX Health and Dental plans. Graduate students are members of the X University Graduate Students’ Union (XGSU/RGSU) and should refer to the XGSU for questions about health and dental coverage.

How can I opt-out of the CESAX Health and Dental Plan?
A successful opt-out requires submitting proof of alternate or comparable coverage including your full name, insurance company name, and insurance policy number. You must opt-out here at the start of the school year, before the deadline, in order to receive a refund. Each opt-out produces a confirmation e-mail and students must keep this confirmation email for their records. For more information, visit
I am starting school in January, can I still opt-out of the CESAX Health and Dental Plan?
Yes. Part-time degree students who were not enrolled in the fall semester, and are returning to school in the winter term will be charged a pro-rated fee for the CESAX Health and Dental plans. The coverage period will be from January 1 to August 31. In order to opt-out, students with comparable coverage may opt-out here before the deadline, usually the first Friday in February.
I missed the opt-out deadline, are there any exceptions to the deadline?
A: The deadline is firm. There are absolutely no exceptions to the opt-out deadline.
Do I need to opt-out every year?
Yes. Eligible part-time students who wish to opt-out of the CESAX Health and Dental Plan must do so each academic year in which they enrol (either the fall OR winter) at this link.
What period does the CESAX health and dental plan cover?
For part-time degree students starting the fall, the benefit period runs for 12 months, from September 1 to August 31 the following year. For students starting classes in the winter, the benefit period runs for 8 months from January 1 to August 31 of that same year.

Please note that there is a temporary inactive period for students who are new to the plan, where access to benefits is delayed for two months. These students are still covered during that time and may submit receipts for covered expenses incurred at the end of the two month period.

What is my insurance ID?
Your unique Green Shield ID number begins with CSR (short form for CESAX), followed by your 9 digit student ID number, and ends in -00, i.e.: CSR 999999999-00

You can also fill out and print your ID card, please visit this link for more information: CSR GREEN SHIELD ID CARD 

Can I combine my CESAX Health and Dental plan with my pre-existing benefits?

Yes. If you already have existing coverage, you can combine both plans to increase your coverage. The CESAX plan will be considered your secondary plan while your existing plan is your primary plan. Call 1-888-711-1119 for further information on coordination of benefits.

Can I enroll my spouse and dependents?
Yes. For an additional fee, part-time degree students on the CESAX Health and Dental plan can opt-in family members. Please visit the CESAX website.

How do I submit claims?
Depending on the service, benefit discounts may be electronically applied at the time of payment and the student will be required to pay the remainder (i.e., dental office or Pharmacy). If it is not electronically applied, students may visit the CESAX office with their original receipts, fill out the appropriate claim form and CESAX will submit your form to Green Shield Canada. A cheque will be mailed to you within two weeks time for the amount you are covered. Claims must be received within 12 months of the service date. For more information visit

I was required to pay the full cost of my prescription drugs at the pharmacy. Why?
Green Shield Canada will only cover the cost of generic brands, if one is available for your specific prescription. When having your prescription filled, ask the pharmacist if a generic alternative is available, to make the best use of your coverage.

You may also contact to confirm your coverage status.